Damian Rees

An expert in UX, CX, Innovation and Customer Research. Damian is a master at crafting experiences based on solid insight.

Damian Rees Photo

Damian's Bio

With over 20 years of expertise in User Experience (UX) and Customer Experience (CX), Damian Rees helps businesses of all sizes elevate their digital presence and drive measurable growth.
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Career Highlights
  • Founder & UX Director of UX Agency: Built and led a successful UX consultancy for 12 years, working with top-tier clients including The Financial Times, Burberry, and LV=
  • Global User Experience Director at Ipsos: Led international teams, provided strategic CX & UX expertise to global clients, and drove the global acquisition strategy for UX
  • Senior roles at BBC, NATS (Air Traffic Control), and Digitas UK: Delivered innovative digital solutions across diverse sectors
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Notable Client Work
  • The Body Shop: 28% sales increase through digital experience improvement
  • HomeLet: 200% increase in online sales via transformed user experience
  • LV=: 89% conversion increase through customer experience transformation
  • Additional clients: Vitality, DeBeers, Argos, Marks & Spencer, Game, Transport for London
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Experience Design
User Experience
Customer Experience
Innovation
Customer Research
Leadership Coaching & Mentoring
Business Strategy

Damian's expertise

Working with Damian

Damian's Personality
Damian describes himself as determined, thoughtful, passionate, quiet, and considerate.
Damian's Ideal Client
Damian describes his ideal client as passionate, willing to acknowledge they need help, open to listening to feedback, reflective, and willing to be decisive and take action.
Why Work With Damian
  • Proven track record: Consistently delivered measurable improvements for businesses of all sizes
  • Cross-industry insights: Experience spans from media and e-commerce to complex systems like air traffic control
  • Strategic approach: Aligns digital solutions with business goals, ensuring technology drives growth
  • Human-centred innovation: Creates intuitive digital experiences that resonate with both customers and employees
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How Damian Can Enhance Your Business
  • Optimise your website and digital products for improved user engagement and conversion
  • Develop a customer-centric digital strategy to drive loyalty and growth
  • Coach your leadership team on effective digital transformation
  • Improve ROI on your digital investments through strategic, user-focused design

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